October 23, 2012
Mr. Larry Mickyson
Wal-Mart Supply Inc.
555 Butts Road
Pembroke Pines, FL 33089
On 07/09/2012, I bought a beverage container, order number P00K249 at your online store www.wal-mart.com.
Unfortunately, your beverage container has not performed well because is seems to have a leak. I am disappointed because the leak has ruined a new $35 table cloth. I have tried to prevent it from leaking with no success. To resolve the problem, I would appreciate your help in sending me full refund or replace the beverage container with another.
I look forward to your reply and a resolution to my problem. Please contact me at the above address or by phone at 954-555-9639.
Yours truly
Kevin Seay-Ekpeti
Wal-Mart Supply Inc.
555 Butts Road
Pembroke Pines, FL 33089
(786)555-5555
Mr. Kevin Seay-Ekpeti
11968 NW 12TH ST
Pembroke Pines, FL 33388
Dear, Kevin Seay-Ekpeti
I was very unhappy to read your letter of October 23, 2012 informing me of the leak in the beverage container. I would like to apologize for inconvince of our mistake.
I have sent already sent you a replacement container. I apologize for the ruined tablecloth. I realized that I cannot undo the damage to your tablecloth. We will be sending you a prepaid voucher to send back the beverage container. As a token of our appreciation, we also want to include a $30 gift voucher that can be used at any product in our online store
We hope you accept our apologies and the corrections to our mistake.
Sincerely
Larry Mickyson
Generic Swimming Club
2077 Highland, Burley, ID 85463
208-555-1613
February 3, 2012
Ms. Lisa Buckwild
1903 Highland Avenue
Glenn Mills, NE 69032
Dear Ms.Buckwild,
Thanks you for writing us about your lost contact lens. I know how hard it can be to find a pair of contact lens once they have been lost, as I have lost many myself.
According to the letter you wrote, you lost your contact lens while swimming at the pool.
As a valued club member I would replace your contacts lens, but all members signed a contract. The contract explicitly states that the management is not responsible for the loss of any personal possessions. It is on page 7 of your members’ handbook
We will try our best to locate it inside the pool, if possible. Please contact us if you have any other concerns or questions.
Sincerely yours,
Paul R. Blackwood, Manager
Customer Retaliations
Consumer Electronics
1620 Sunset Avenue
Orlando, FL
254-437-3486
Dear Mr. Lowenth,
I’m sorry to inform you that the ad you inclosed in your letter was from five weeks after your purchase in our store. Our promotion is only acceptable a month from your purchase. Therefore we cannot accept it and refund your money.
However due to the ad being just after the cutoff date, we would like to offer you a free of charge 2GB USB flash drive. All that we ask of you is to pick it up at the store. Also, if you were misinformed about our ad promotion by an employee at the store, we would gladly give you a refund. Thank you for understanding and sorry for any inconveniences. If you have any other concerns please don’t hesitate to reply directly to me.
Sincerely,
David Seay, Manager